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Leadership Assessment is key at any stage of your career

Regardless of where you are in your career, leadership assessment can help you find your strengths and weaknesses as a business leader. It is important to know more about the leadership competencies because:

  • This will allow for utilizing one’s talents best
  • Understanding these skills also helps capitalize on opportunities in order not waste time or resources
  • A lack thereof could mean an inability of adaptiveness which would hurt company growth
The 4 benefits of leadership assessment:
  1. Leadership assessments can guide you in creating your career goals
  2. Leadership assessments can increase self-awareness
  3. Assessing your leadership can help you improve in all stages of your career
  4. Leadership assessments can help in improving the leadership development plan
1st Benefit: Leadership assessments can guide you in creating your career goals

Leadership assessment can give you an objective idea of your abilities as a business leader no matter what stage you are in your career. An effective leadership assessment lets you — and your organization — know in a constructive way just what kind of leadership skills you have.

Guiding your career goals
While gauging your capacity to handle different roles and responsibilities, a good leadership assessment can help you to define where you want to go as an executive and how to get there. Different leadership assessment tools offered by top international business schools can assess your performance in a variety of areas and situations.

But whether the leadership evaluation is focused on personal leadership or business management, it can tell you what your strengths are and what you need to learn to tackle new challenges. A detailed assessment can guide you on the experience and the leadership and management training required to achieve your career goals.

2nd Benefit: Leadership assessments can increase self-awareness

A high-quality leadership assessment will inform you about what kind of person you are. This is a critical factor on the journey to becoming a better leader. Self-awareness of your personal qualities and leadership skills can improve exponentially the way you lead organizations and deal with others. It can also help you build on your leadership strengths and confront your weaknesses.

Learning more about yourself can increase your leadership effectiveness in the process. You will be able to gain the support and trust of your team members if you have an honest assessment of your leadership capabilities. This in turn will boost your credibility.

You should remember, however, that leadership evaluation should not be seen as a way to provide a definitive picture of an executive’s potential capabilities. Leadership skills are continually developed and honed through experience and corporate training, rather than being innately acquired.

Good business schools offer one-on-one leadership coaching with experts who can provide a frank but sensitive appraisal of your management skills. When you are a leader it is often difficult for others to you tell you candidly how you are doing.

3rd Benefit: Leadership assessments can help you improve in all stages of your career

A lifetime of learning in top management means that you should be standing back to reassess your leadership skills at regular intervals. Leadership assessment can typically help you decide what training courses are right for you at different stages of your career. Leadership assessments are vital to ensure upgrading of leadership skills and competencies by the following people:

Functional Managers

An ambitious functional manager seeking management training courses to advance his or her career must first undergo a leadership assessment to find an appropriate leadership development program.

Mid-career Business Leaders

A mid-career business leader considering an executive development program  to boost his or her value to the company needs a leadership assessment to find a training program that perfectly fits.

Senior Executives & CEOs

A senior executive or CEO at the top of an organization, seeking ways to move the organization forward while seeking out opportunities and leading with conviction and authority, must first submit to a leadership assessment.

People Seeking Development Of Leadership Skills

People looking to develop strategic leadership skills to tackle specific challenges, such as business development strategy or sustainability through targeted business management training, must first take a leadership assessment. 

4th Benefit: Leadership assessments can help in improving the leadership development plan

Leadership assessment can play another critical role for your organization as part of a leadership development plan. It allows a company to appraise the abilities of business managers at different levels to lead teams and projects.

Leadership evaluation helps human resources departments to identify gaps in the talent pool, while establishing who is prepared to take on senior general management positions when vacancies arise. With the baby-boom generation reaching retirement age, companies need a solid succession planning process to ensure continuity of leadership.

That involves identifying the executive education needed to ensure your company has the right people with the right training in place at the right time. The process can get a healthy head start with effective leadership assessment.


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As companies prepare for another year of attracting, hiring and retaining employees, there are a few developments and trends in the HR and TA industry they should keep an eye out for, says Neil Costa, CEO of HireClix.

The world of work has changed significantly since 2020. Many organizations have adjusted their business strategy and approach, which has resulted in a change to their people strategy. More importantly, employees’ values have evolved. The “great reshuffling” taught us that employees are willing to move jobs for more balance, greater flexibility and growth opportunities. Many workers are no longer willing to stay with organizations if their needs and values are not aligned.

Sourcing the right talent continues to be a huge challenge for companies in the current labor market and will continue into 2023. And with the complex business environment of low unemployment rates amidst fear of layoffs and hiring freezes, Human Resource (HR) and Talent Acquisition (TA) leaders are getting mixed signals.

As companies prepare for another year of attracting, hiring, and retaining employees, there are a few developments and trends in the HR and TA industry they should keep an eye out for, including a focus on internal mobility opportunities, a consumer-like experience from career sites to attract employees, and creating and showcasing an authentic brand.

Prioritization of Internal Mobility

Companies will focus on providing more opportunities to internal employees by being more transparent about job openings and the internal hiring process. This is necessary to improve retention and provide the career growth employees crave. Recent data from the LinkedIn Global Talent Trends ReportOpens a new window  shows that companies that excel at increasing opportunities for internal mobility have better retention, as employees who make an internal move are more likely to stay at their organization than those who stay in the same role. It is often easier for an employee to find an opportunity outside their current organization than inside. Executives will realize that internal mobility processes that are not employee-friendly significantly impact their turnover. Companies should eliminate the “hidden job market” and post all open roles for employees to view and self-nominate. Hidden job markets perpetuate diversity, equity, and inclusion issues as they send the message that you must be “in” with the right leaders to find your next opportunity.

Return of Hiring Events and Job Fairs

Due to the distance created between workers worldwide at the peak of the pandemic, we anticipate everyone will want more face time when it comes to making one of the biggest decisions in life: getting a new job. We believe that both employers and candidates will want the in-person time to get to know and understand each other’s values. Employers will be able to screen employees for productivity ability, something that is crucial as they continue to offer flexibility and remote work accommodations. Job seekers will want to meet with their future employers in person as the demographics are shifting to a younger workforce that values a company’s mission, culture, and authenticity more than its predecessors. 

Revamp of Career Sites

The current employment market is dynamic, and creating an engaging candidate experience will be critical as job seekers expect more from big brands. The Fortune 500 job sites will need an extremely fresh user experience and operate more like retail consumer sites such as Netflix and Amazon, and we expect about 50% of these companies to do so. This means light and easy interfaces with smooth interactions. Finding a job used to be more of a transaction, but since changing jobs is a top life event outside of growing a family and buying a home, candidates will expect more from employers. Applicant rates are declining because of dismal candidate experiences and the tighter labor market, so organizations that move with speed and creativity will establish a competitive advantage when hiring.

Increased Employer Branding Budget 

Over the past two years, we learned that candidates are more selective about where and whom they work with—culture and values matter. Most employers invest little in employer branding but focus their dollars on directly driving applicants to jobs. With the evolving nature of the workforce and the challenging labor market, it will be critical for companies to create positive brand impressions across all media and marketing channels so job seekers associate a positive experience with the brand and take action to apply for a job. We will also see some organizations refresh their employer brands to address the new world of work and showcase how employers are adjusting to the needs of employees – offering in-person, remote, and hybrid opportunities. Candidates will be attracted to those companies that can be more thoughtful and make a connection using smarter strategies to get their brand in front of them earlier in their job search by authentically representing them through consumer advertising channels.

Hiring Freight Train

The looming recession will continue hiring needs in the healthcare, transportation, and retail industries. As older generations retire from the workforce and expect to travel more, dine out more, and need more healthcare services, the natural dip in the population of the younger generations will have plenty of opportunities in those industries to find great jobs. The main street storefronts and the logistics behind getting products to their destinations will generate countless jobs, even in a tight economy. Hiring opportunities remain strong within what I call the “Main Street Workforce,” as several sectors have only just recovered from the pandemic, leaving more flexibility to keep recruiting and avoid mass layoffs. It is also much easier to switch jobs within sectors on the main street because many skills are transferable. For those who may have left their job due to family obligations, COVID-19, etc., it’s easier to return to the workforce via the main street.  

As companies plan, budget, and prepare for 2023, these are some potential key trends to consider in their recruiting and talent acquisition efforts. Take the time to invest in your company’s career site, refresh your creatives and build brand assets to attract the right talent. Take advantage of renewed opportunities to connect with professionals and prospective employees at in-person hiring events. Highlight alternative career paths like internal mobility and the main street workforce. Overall, continue to pivot and adapt to the changing wants and needs of the workforce – or risk losing out on attracting some of the top talents in your industry.

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14 Talent Acquisition Skills Needed For Success In TA

What is one important skill needed to become successful at talent acquisition? To help you with Talent Acquisition Skills, we asked CEOs and CHROs this question for their best insights. From “Ability to Sell and Influence” to “Emotional Intelligence”, there are several recommendations that may help you with Talent Acquisition Skills in the future.

Here are fourteen insights for Talent Acquisition Skills:

  • Negotiation
  • Multitasking is Key
  • Ability to Sell and Influence
  • Reading Between the Lines
  • Emotional Intelligence
  • Get Your People Skills Up!
  • Look Forward and Behind.
  • Good Cost Management Skills
  • Organization With Scheduled Follow-ups
  • You Have to Be Able to See Beyond the Resume
  • One Skill to Become Successful at Talent Acquisition
  • Paying Close Attention to Detail
  • Aspiring Ta Pros Should Put On their Listening Ears
  • Industry Domain Expertise
Negotiation

Staffing is the toughest sales job on the planet because you have to illustrate to both parties that it’s the right choice. If you sell a product, service or even an idea, half the work is already done. A car doesn’t have an opinion. It doesn’t say, “thanks for the offer, but the dealership countered and I’m going to stay where I am.”People are tricky. Hiring managers and candidates each come with wish list of requirements that may not be realistic. Sifting the vital from the ideal, aligning needs, and earning the proverbial handshake all require the art and science of negotiation.

Multitasking Is Key

Multitasking is key for talent acquisition when you have dozens of people to interview to fill multiple roles. The key is to work quickly, but not too fast. How can you screen multiple people in a shorter amount of time? Take time to prepare your interview questions in advance and think about what red or green flags you’re looking for as folks answer them. Letting candidates self select into or out of the process will save you time further down the line.

Ability To Sell And Influence

If there is one skill that is important for talent acquisition, it is the ability to sell and influence the outcome. In order to be successful in talent acquisition, you need to be able to effectively sell the company, the role to potential candidates, and influence the outcome. This requires being able to articulate the company’s mission and values, as well as being knowledgeable about the role and the team. It also requires being able to pitch the company in a way that is attractive to top talent. This is not an easy task, but it is essential for success in talent acquisition.

Reading Between The Lines

Being able to read people or “read between the lines” when performing interviews is an invaluable skill for a recruiter. Sometimes it’s not what the applicant said but the way that they said it that either qualifies or disqualifies them.Being able to read someone through a voice or video call is an important skill, as it’s how many interviews are conducted now. Being able to discern if someone is telling the truth or withholding information is critical when talking about key skills required for the position. You don’t want to have your name on a candidate endorsed to a shortlist if they lied about their qualifications.Learning to read between the lines or becoming better at reading people will help you catch and hire the best talent while simultaneously culling those who aren’t qualified.

Emotional Intelligence

The most important skill to be successful at Talent Acquisition (and many other areas in HR and business) is emotional intelligence. As an executive coach and former talent acquisition director, I know firsthand the importance of emotional intelligence in being able to successfully attract, screen, recruit and onboard talent. Emotional intelligence is defined as a set of skills that collectively establish how well we understand our own and other’s emotions, how well we use emotions to cope with stress, solve problems, make decisions and interact with others. A high level of emotional intelligence supports talent acquisition professionals to navigate both internally and externally. Emotional intelligence is a skill and thus, can be built over time with the right support. As a strategic talent advisor, I recommend all TA functions I work with to invest in the development of emotional intelligence for all team members.

Get Your People Skills Up!

Someone who is planning to take on a talent acquisition role needs to know not only how to work with people, but how to work with many people at once. Internally, talent acquisition specialists often are required to work with multiple managers in departments outside of their own. Externally those working in talent acquisition need to be able to vet and onboard those applying to positions at their company with accuracy. This vetting and onboarding process requires people skills too like interviewing candidates and salary negotiation. When it comes to a career in talent acquisition there is no such thing as being too much of a people person.

Look Forward And Behind.

To truly become effective at talent acquisition, it is important to remember to look forward and behind. While we are always dazzled by the latest shiny objects in Talent Acquisition, be it AI, TikTok, digital retargeting or new tech stack, sometimes it pays off to go “old-school.” Tactics that have worked effectively in the past e.g. flyers, posters, radio and mobile billboards are still especially effective for disrupting your target audience; particularly a passive candidate who is not actively searching the job boards. And while it’s great to keep your pulse on tomorrow’s trends, sometimes you can distinguish yourself AND your talent acquisition results by honoring the tried and true recruitment marketing methods of yesterday.

Good Cost Management Skills

Good cost management skills are a must for talent acquisition team members. A bad hire can cost companies thousands in training and re-hiring. Satisfying the monetary requirements of both the applicant and the company is no easy feat too. Finding the perfect balance to appease both parties takes not just numerical prowess, but patience and steadiness as well.

Organization With Scheduled Follow-Ups

Recruiting is a very fluid process with new applicants that need to be reviewed, scheduling interviews for other candidates in the pipeline, and making offers once you’ve found the right employee!When you’re managing the candidate pipelines for 15 or more jobs, you’ll see that some candidates can lag behind others and need a little nudge from time to time.My employer uses Greenhouse and many times our interview request emails and HackerRank emails end up in candidates Spam folders. I review the pipeline a few times a week and will set follow-ups on various candidates if they are lagging behind.Organization is key to keep up with a massive recruiting workload!

You Have To Be Able To See Beyond The Resume

To acquire highly-skilled talent on a consistent basis, you have to be able to see past the resume. While candidates should have polished resumes and CVs that showcase their experience and skills, there are other important things to look for. For example, if your company has a well-established culture, someone who will likely not contribute to that “vibe” may not last long. And with retention rates still dropping and onboarding becoming more and more costly, it’s more important than ever to make the right decisions.

One Skill To Become Successful At Talent Acquisition

I think one important skill needed to become successful at talent acquisition is communication. You need to be a successful communicator in order to communicate to your applicants what a great company you are recruiting for and the benefits that are offered at this company. Communication is also needed to write an effective job announcement to pursue applicants to apply for positions.

Paying Close Attention To Detail

When working with people, it is critical to recognize subtleties. This type of role necessitates someone who understands the value of accuracy and thoroughness. The ability to identify errors and potential weaknesses, as well as manage them until a satisfactory result is achieved, is critical to being efficient and professional. Candidates with high attention to detail are thorough and demonstrate the ability to focus on both minor and major details while completing a task.

Aspiring Ta Pros Should Put On Their Listening Ears

If you’re looking to get into talent acquisition it’s time to practice listening. While it may seem obvious, this skill is one TAs must perfect. This career requires sitting through multiple interviews each day. By the time you’ve hit your fifth candidate, all answers may sound the same. Truly listening allows a TA to pick out answers that best align with the open job and follow up with questions to dive deeper. Doing so makes it significantly easier to find the right fit for the role.

Industry Domain Expertise

The best recruiters understand the industry they practice in. They know the competitive landscape, who are the top players, the differentiators amongst them, and often the culture, pay and leadership within the companies. This helps on a number of levels, especially when it comes to candidate negotiation. If you know who they are likely to be interviewing with you can turn a mind quickly with the right insights and show your confidence behind the company/client you are representing.

 

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Talent acquisition is a foundational element of your organization’s success, and drives everything from company culture to profitability. The people you hire have a significant impact on the product or service you offer, the satisfaction of your customers, the reputation of your brand, and the atmosphere of your work environment.

Implementing an effective talent acquisition process to secure top talent is an investment that has the potential to improve every aspect of the way you do business.

What is talent acquisition?

Talent acquisition is a strategic approach to finding, identifying, and selecting qualified candidates for open positions. It’s usually the responsibility of human resources professionals and technically includes each step of the hiring process, including sourcing, interviewing, and even onboarding.

However, the most effective TA strategies have a big-picture perspective and include less obvious steps of the process, such as building a desirable employer brand, improving the candidate experience, and prioritizing relationship management in an effort to attract and retain high-quality candidates.

Recruitment vs. talent acquisition

Recruitment and talent acquisition may seem like interchangeable terms, but there’s some nuance that differentiates the two.

The recruiting process involves the tasks associated with hiring for open positions. Writing job descriptions, publishing job postings to job boards and identifying potential candidates are all examples of recruitment-related activities.

Talent acquisition involves implementing a strategy for long-term human resources planning and is designed to attract and secure the best talent with specific skill sets or experience and the ability to grow into bigger and better roles within the organization in the future.

Recruitment falls under the umbrella of TA, however, talent acquisition is an ongoing process of networking, outreach, and relationship-building versus hiring for a specific position.

The talent acquisition process

Creating an effective TA process requires more than crafting thoughtful interview questions. Get started by considering the following aspects of the Pragmatic Recruiting Framework:

  • Product: Understand your company, culture, and what a “good” candidate means to you.
  • Audience: Understand what motivates the right candidates and how your company can meet their needs.
  • Messaging: Craft an employer brand that positions your product as a compelling proposition for job seekers who are part of your intended audience.
  • Programs: Create go-to-market programs that place your opportunities in front of the right audience.
  • Readiness: Ensure your organization’s ability to execute on your selection process.

Once you develop a talent acquisition strategy, you need to build talent pipelines, create positive employer branding, and focus on talent relationship management.

An applicant tracking system can be a valuable tool to manage the logistical aspects of talent acquisition.

Benefits of talent acquisition

The primary benefit of creating and implementing this strategy is obvious: It optimizes the hiring process in a way that increases your odds of hiring top talent.

However, there are many advantages of having well-defined parameters for what you’re seeking in new employees. Creating a streamlined workflow that results in the best new hires available helps build the business you want.

Reduce time to hire, increase retention rates, improve talent management, and fortify company culture with an intentional staffing plan that prioritizes the core values of your organization.

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Use Leadership Assessments to Build Better Leaders

“You should measure things you care about. If you’re not measuring, you don’t care and you don’t know.”

– Steve Howard

We can all agree on the importance of leadership in a company. We can also agree that important things should be measured. Consequently, we could argue that everyone should use some form of leadership assessment to select, identify, and develop leaders. Below are just four situations when leadership assessments can help you build better leaders.

1. Hiring a New Manager/Leader

Whether you are filling a management position internally, or sourcing from outside the company, assessments can add a unique and objective perspective to your hiring process. There are a variety of types of leadership assessments that can increase the value of your management hiring process. For instance, you can measure leadership style, leadership personality, leadership character, and leader performance. The best way to ensure that you select the most valid assessment(s) is to enlist the help of experts. However, you can also follow a similar process to:

  • Assess your company’s future direction and where it is today
  • Define the requirements for the new leader (hint: this is about more than the job description)
  • Select the leadership assessment(s) that provides the most relevant data to support your hiring decision
2. Identifying Hi-Potentials

Similar to hiring a leader, identifying your Hi-Potentials should always start first with developing a clear understanding of your company’s current and future leadership needs. Second, create formal success profiles for each leadership position or family of positions. Next, once your success profiles have been established:

  • Choose assessments that best measure the criteria identified in the success profiles
  • Assess and establish a baseline of your current talent
  • Use the data from your baseline assessment to help allocate resources, and decide both who should be developed and what competencies need investment
  • Measure ongoing growth with periodic assessments like a 360-degree feedback tool

Figure 1 – GroupView Report from Leadership Skills Profile

3. Planning for Succession

A succession planning process requires you to create a structured approach for measuring your current baseline, predict your future leadership needs, and plan for how you will meet those needs. Therefore, leadership assessments can be a critical tool to help:

  • Establish a baseline for your current management team and use that data to shape future requirements  
  • Measure leadership strengths and development opportunities for those next in line to identify gaps, help determine readiness, and create formal development plans to prepare them
  • Identify Hi-Potentials in order to create a deeper roster of leadership readiness for the future
4. Developing Leadership

Leadership development is at the core of everything that we do to build better leaders.

Assessments offer a simple, yet effective, leadership development tool that helps your leaders:

  • Demonstrate a greater degree of self-awareness
  • Validate leadership strengths and opportunities for development using a variety of perspectives
  • Prioritize development opportunities with the best chance of success
  • Understand how strengths and development opportunities impact performance
  • Develop a formal Individual Development Plan (IDP) to set goals to enhance leadership effectiveness

In short, while you can certainly develop leaders without using assessments, it is near impossible to gauge their effectiveness without some form of assessment.

Source:
 SIGMA Assessment Systems


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There’s a lot of discussion going on these days about board service and why there aren’t more women on boards. Over the next few weeks we’ll discuss that and look at some strategies that might help you if you aspire to board service.

A seat at the corporate board table is an aspiration for many leaders and for good reason.  Board service bundles together a host of rewarding experiences: The opportunity to be an “insider” and view, first hand, how another company works at its highest levels and the privilege to work beside and soak up the wisdom of the brightest, successful and most articulate professionals who will ever cross your path.

But there’s more. It is prestigious to serve on a corporate board, particularly when the firm is publicly-held and directors are elected by shareholders, rather than appointed by the CEO as in the case of private corporate boards. Another feature of boards of directors in large public companies is that the board tends to have more “de facto” power. Many shareholders grant proxies to the directors to vote their shares at general meetings and accept all recommendations of the board rather than try to get involved in management, since each shareholder’s power, as well as interest and information is so small.

How Boards Work

The board consists of individuals that are elected as representatives of the stockholders to establish corporate management related policies and to make decisions on major company issues. Every public company must have a board of directors. Some private and nonprofit companies have a board of directors as well.

In general, the board makes decisions on shareholders’ behalf and has a legal duty to act solely on their behalf. The board looks out for the financial well-being of the company. Such issues that fall under a board’s purview include the hiring and firing of executives, stock dividend policies, and executive compensation. In addition to those duties, a board of directors is responsible for helping a corporation set broad goals, support executives in their duties, while also ensuring the company has adequate resources at its disposal and that those resources are managed well.

 

My Board Experience

Over the course of my 30-year business career, I’ve been blessed with a host of “highs.” In looking back, the pinnacle experience has been (and still is) the opportunity to serve as an independent director of a NYSE, micro-cap company, Luby’s/Fuddruckers Inc. (LUB).  

Here are ten reasons why I relish my corporate board seat:

  • What I learn in a year of board meetings is equivalent to “renewing” my M.B.A.
  • I get to contribute to corporate strategy at its highest level of complexity.
  • I’ve stood shoulder-to-shoulder with my fellow board members, and our shareholders, to win a hard-fought proxy fight with a hedge fund.
  • I’ve come to appreciate each of our business units’ unique corporate cultures.
  • I‘m blessed to work alongside principled and accomplished fellow directors from whom I’m always learning.
  • I’ve come to be comfortable with “productive conflict” even when I’m the sole voice on an issue.
  • I’ve become a better listener and to be open-minded to differing perspectives.
  • I’ve learned that my job as a board director is to coach and mentor the executive team. At the end of the day, they run the company.
  • I’ve come to truly prize the individualized passion, wisdom and wit of my fellow board directors; and to deeply appreciate how our skills sets and idiosyncrasies unite us and keep us strong.

Fact is, serving on a corporate board has made me a better business person and matured me as a human being. I want the same for you!

Truths To Think About

For too many decades, America’s corporate boards have been filled by a chosen few.

I’m passionate about helping level the playing field and make board seats obtainable to a wider, more diverse range of talent. As I see it, the future success of our corporations and our country’s free enterprise system, depend on it.

Here’s the reality: Corporate board seats are scarce and competition is fierce.

But you don’t have to sit passively just wishing and hoping. There are actions you can take. In fact, the “right” initiatives can immeasurably increase your odds of landing a seat.

But here’s the tricky part: Joining a corporate board is by invitation only. (Sometimes board recruiters build the candidate list. But many times, the board works independently.) While the landscape is changing, direct solicitation is still considered taboo, so your actions should be carefully choreographed so that the board finds you and determines that you are just the right person for the seat. You’ll want to rely on your sponsors and supporters to do the initial canvassing for you.

Your Time Is Now

In my opinion there is no better time than today to start working on earning a board seat. For one thing, most all of the information that you’ll need is online. Instead of hoping you serendipitously hear about a recently vacated board seat, that information will be readily available on the internet. You might  even be able to glean what they are looking for in a replacement and who else on the board you may know or be a degree or two separated from.

The most important thing is to determine if you are board ready. If you are, then let’s learn together how to earn that seat that you think would be the best fit for you. 


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The topic of “Corporate Governance 2030” might encourage wild speculation in this period of great, some would say, epochal change. Some might see the demise of the corporation; others, the emergence of new organizations with intelligent robots playing the role of boards. And so on and so forth. The truth is that 12 years is not such a long time. Heuristically turning to the past 12 years, one sees that the changes in corporate governance have been relatively limited. Only in the banking sector have there been any truly significant changes. These were not the result of a huge technological disruption but of a crisis: the most common reason to change corporate governance expectations, regulation and practice. One should therefore expect limited change. But change there will be, and it will be mainly driven by four key drivers: diversity, disclosure, data and Development Financial Institutions (DFIs)

 

Context

Many commentators and pundits have been making predictions about a radically different corporate landscape than the one we are facing today. These predictions have been around for a while: the information and communications revolution was supposed to usher an era of smaller, more nimble companies with very few employees scattered around the world, facing millions of very well-informed rational consumers who buy on the web and can manage endless choice. These nimble supply players can change game plans at the speed of light. Their strategic decisions are not the result of hierarchy-bound iterations as in classic corporations. Rather, they emerge through some sort of networking osmosis.

This has not happened yet, and it might take a long while before it is really upon us, longer than 12 years. It might be true that companies in the ITC sector employ fewer people than old world companies, while enjoying vastly higher valuations and therefore market capitalizations. It might also be true that the information revolution has brought about a significant change in the pecking order of sectors. And AI is already changing significantly the tasks of human workers—and replacing many of them.

But wholesale corporate decentralisation has not happened: industrial concentration levels, if anything, have increased, largely as the result of powerful network effects, facilitated by an efficient merger “food chain”; which, in its turn, is efficiently intermediated by the capital markets. There are still small, medium and large businesses, and there is no indication that they will use boards less or in significantly different ways than their predecessors. The only thing that has probably changed is the funding of it all—the “food chain” works differently: it is now less about public equity markets and more about private flows of capital.

Where there were once IPOs now there are efficient private markets. The UK has now only about half the listed companies it had twelve years ago.

Much of the what this blog discusses is about emerging markets (EMs) and the often smaller, private companies that populate them. For them, the development of private markets is actually a very good thing. Most of these enterprises will benefit from the fact that capital markets are more comfortable and can more efficiently fund privately-owned businesses. The new “food chain” might present an opportunity to smaller, private businesses wherever they may be. For EMs this might translate into a chance to leapfrog developed economies.

Like everywhere else, technology might create significant, and disruptive opportunities in EMs, especially in sectors such as banking and payment systems. But EMs’ key competitive advantages will still be driven by traditional sectors where labour cost advantages are more important than opportunities for labour substitution. But even in those sectors where technology will play an increasingly significant role, the key issue of trust in a company and its institutional framework will not disappear. So, do not expect a change in the role of corporate governance as a generator of trust.

There is an important caveat. My thoughts are based on, some will say, bold assumption that the long-standing trend of global economic and regulatory convergence will continue. This convergence started a few decades ago and was framed by an international cooperation framework established after the second world war. As we all know these arrangements are now facing significant headwinds, probably stronger than at any other time in the last 80 years. My assumption is that what we are currently witnessing in geopolitical and international economic relations is a backlash, not a total collapse of that framework. If it is the later, then many of the points raised in this blog post might become irrelevant.

So, there will be changes in governance over the next twelve years in EMs and elsewhere; and sometimes they will be significant, albeit not earthshattering. Their drivers can be summed up under four broad headings: diversity, disclosure, data and DFIs.

Diversity

Diversity of all kinds and at all levels, is one of the most pervasive trends of the new millennium—a child of globalization and convergence, but also of deep structural change in Western societies.

In the governance sphere, we speak about diversity mostly in the gender context. This is a very important subject and we are probably just at the beginning of a new social paradigm. What is happening in the West is setting the tone elsewhere—almost everywhere. This trend will increasingly impact private businesses across EMs, even in the most conservative places. Increasingly more young women in the elites will be educated just like their brothers. This will probably accelerate changes throughout society.

But diversity is much more than gender. And I will use it in this very broad sense of maximizing the number of different perspectives around a decision-making table—the board.

In fact, boards were invented for diversity purposes: we want different voices around the table, not one king (or, rarely, a queen) who takes all decisions unchallenged. The wise drafters of 19th century company laws did not have mental categories for “group think” and formulation or availability biases; but they could see that managing other people’s money (as Adam Smith put it) required more than a king-like powerful individual, no matter how honest or intelligent.

Of course, a basic common understanding of the business at hand is required around the table, and the more complex the business, the more this understanding comes at a premium. But the more diverse the people around the table are, the more likely the board is to avoid the trap of such biases when delivering productive, challenging, rounded, and balanced guidance.

Until now typical public company (Plc) boards were populated by executives of other companies, a distinct group with a lot of business and organizational experience but often facing perverse incentives. Family companies were often crowded with (what else?) family members. And start-up boards were often an incest ground for a few, very experienced and influential VC representatives with extensive cross-directorships.

I truly believe that we are entering the age of diversity, in this broader sense. Even the patriarchal families of the most conservative of EMs are beginning to understand this and invite outsiders to counsel them. Founders of small businesses understand that access to capital comes from inviting others to the decision-making table: these others bring diversity and diversity brings comfort all around.

But who are these others? In the core OECD markets a new breed of director is emerging and they are all about diversity. In fact, diversity is at the core of their career path. I call them the “portfolio directors”, some call them professional NEDs. Portfolio directors will increasingly be used in all types of companies, from the large PLCs (where their presence is already significant) to the small EM family businesses, often with the help of DFIs, the fourth driver. This latter trend is still in its incipiency but will grow significantly over the next 12 years.

The currency of portfolio directors will be their proven capacity to challenge constructively, which would be demonstrable through a successful track record as NEDs, not as executives in other businesses. Demonstrability will be based on the availability of data—the third driver. Discoverability of past performance will make NEDs less prone to being lapdogs of the controllers. We are not there yet, but this is an area where 12 years might make a lot of difference.

Currently, a phenomenon that is common in both the new age tech companies of Silicon Valley and the traditional family businesses in EMs is the presence of a King—an ultimate controller who can take decisions at will and for whom the board is either a legally imposed nuisance or a bunch of cheerleaders. Indeed, how is a Malinois or Peruvian business patriarch different from Mike Zuckerberg or Elon Musk? Well, their boards are full of the great and good and they are diverse, but only in terms of gender and, possibly, ethnicity. This is a step above than the patriarchs’ board of children, cousins and personal lawyers/consultants. But the reality of Big Tech leaves a lot to be desired: armed with multiple voting rights the Silicon Valley “kings” want boards to be “story tellers”—rather than drivers of challenge. Each one of these directors is hand-picked by the king and serves at the king’s mercy.

A better example of public market governance in the tech sector might come from the largest emerging market, China. Jack Ma has eased himself (and many of the first-generation executives) out of the well-known company he created less than two decades ago, Ali Baba. A couple of years ago, he relinquished the CEO position keeping the chairmanship. Now he has announced that he will be leaving the board all together. Compared to the Silicon Valley kings, he looks more like the Good Shepperd.

Reassuringly, most founders of tech start-ups that IPO in the US show the behavior of Jack Ma rather than that of the “kings”, as recent research suggests. Most of these companies have already lost their founder from their board when they went public—not everyone wants to be king forever. This might however also be because companies take longer to IPO in recent times. The private part of the “food chain” is, these days, longer and often permanent. Let us consider one of its great constituents, the “unicorn” Uber.

In many respects “King” Kalanick was like the rest of his Silicon Valley peers—a big, intelligent ego, armed with significant multiple voting rights. But when he fumbled, he was driven out. His nemeses were not “independent” directors but representatives of significant shareholders, other than himself. Their voice was backed by the credible threat of loss of market confidence and impaired access to capital. I do believe that the private investment “food chain” that we discussed earlier, as opposed to the public route, has delivered such powerful, engaged shareholder directors, and will increasingly do so in the future. Unlike the public markets where boards essentially co-opt themselves, in the private equity context it is the shareholders, often several of them, who appoint the board. The principal-agent problem is less pronounced; hence governance risk is less acute. And as private finance becomes more and more ubiquitous in both core OECD and EM markets, the delivery of challenge in the private company board room will grow.

There is one more aspect of board room diversity that I would like to touch upon. Like in the case of multiple shareholder representation, it is more about the diversity of interests that the board focuses on rather than the diversity of its members. In other words, the importance of stakeholders is increasing and will increase even more in the coming 12 years. In some countries, like Germany, this has long been the status quo. But stakeholder power is now a prominent feature of corporate governance reforms in many countries. Germany is becoming a beacon for some important corporate governance reforms in other countries. Even the UK, the European bastion of shareholder value, has this year revised its venerable CG Code, the oldest of its genre in Europe, to include specific responsibilities for the board with regards to stakeholders. Boards now must consider employees and other stakeholders views when developing strategy and compensation plans and need to establish communication lines with their workforce. The era of unadulterated shareholder value that started in the 80s seems to be behind us. The markets are acknowledging this, albeit quite clumsily, through the rise and “mainstreaming” of Environmental, Social and Governance (ESG) screening and integration, and of “impact” investing. The pressure from investors will only encourage boards to consider stakeholder perspectives, even worker participation looks now like a distinct possibility in the UK.

But none of these trends could be sustained and become the future without disclosure.

Disclosure

First, I believe that, the core OECD public markets suffer from a saturation of disclosure requirements —there is too much, not too little of it. The number of pages in the annual reports of UK FTSE 300 companies have on average more than trebled in the last 20 years. Investors have probably more information than they can use, and often the forest is lost to the trees.

But the focus of this post is not about disclosure in the public markets, where we might in fact see some retrenchment over the next twelve years, first and foremost on the need for quarterly reporting. The focus is rather on two different issues: changes in governance disclosures in EMs; and the beneficial impact of disclosure practices in OECD public markets on disclosure trends and culture in private markets. The gist is that the amount of disclosure in OECD public markets as well as the corporate and investor cultures that have developed around these disclosures are generating positive externalities for EMs and privately-owned companies in all markets. These two directional trends can be demonstrated by developments in two areas.

The first area is that of corporate governance codes, more specifically the structure and implementation mechanisms for these codes in emerging markets. All corporate governance codes claim the UK Code as their ancestor. But many of them, especially in EMs, do not possess one of its core features: the comply-or-explain mechanism, which allows companies to comply with quite specific provisions of a factual, binary nature; or to explain why they do not comply with such provisions. The primary purpose of the comply-or-explain approach is to increase disclosure of governance practices in the market. By asking companies for a simple “yes” or “no” on their compliance with a very specific provision and by making their response an obligatory disclosure item, the Codes render governance arrangements of individual companies transparent to the market.

In contrast, in EMs one would all too often find Code provisions that are ostensibly comply-or-explain, but in practice yield little transparency about real governance practices among the local listed population. There are at least two reasons for this: first, their provisions are often too general with a response requiring a judgement rather than a statement of fact. For example, if the provision is that “the board has to function effectively”, everyone can and will respond in the affirmative, and such an affirmative response cannot be realistically challenged. Second, provisions are often synthetic and cannot be effectively answered in a binary fashion: for example, “a majority of directors should be independent and competent”.

Until now, the objectives of policy makers in many EMs (and several OECD countries) was primarily to educate local companies on best practice through CG codes rather than to increase transparency in the market. This has started to change. My company, Nestor Advisors, has been involved with the support of the EBRD in efforts in Russia and Turkey to restructure Codes towards more disclosure-friendly formats; and to ensure that there is an efficient, user-friendly disclosure system to effectively get the information out to the market.

The many enemies of transparent markets have been saying that disclosure-focused CG regimes are fit for only those markets that have an able, sophisticated buy-side population. This is, nonsense. More transparency in the public market benefits first and foremost lest developed EM and frontier markets; it attracts investors who might not enter without some platform that provides credible non-financial information. Such a platform might in fact make all the difference. What is more, it provides the right signal; good CG information underpins credibility of financial information, and vice versa.

Coming to the same directional trend, the adoption of public market CG disclosure norms by private companies has been increasing in several “core” OECD markets. I believe this will become a growing trend in the next 12 years as private markets continue to attract more and more diverse investors, with some private companies becoming effectively quasi-public. This is a trend that is likely to reach EMs, especially if DFIs actively support it. In EMs, the emergence of a culture of disclosure generates significant positive spill-overs on the rest of the economy, boosting the goodwill of various stakeholders on whose good faith companies often depend.

Moreover, disclosure usually begets more disclosure. As disclosure becomes richer, boards, shareholders and stakeholders want a more holistic understanding of the business they are involved with. Propelled by failure and crises, the knowledge and understanding of the “culture” of the individual companies is increasingly coming within the sights of boards and stakeholders.

Starting with the financial sector, understanding the culture of a company is becoming increasingly a best practice requirement for boards. I am convinced that within the next 12 years, cultural “audits” will become the norm for larger companies.

So, are boards, shareholders and stakeholders interested in culture for the same reasons that Claude Levi-Strauss was interested in the culture of the Yanomami tribe in the Amazon? Maybe not exactly, but their reasons might not be not be as different as one would expect. Culture is important in companies because, apart from policies and procedures, it influences the way people understand their surroundings and, most importantly behave towards them. Just like Levi-Strauss, corporate leaders are interested in what drives people (in corporations and in tribes) to do things in certain ways; in what way “structure” may underpin behavior that in its turn produces goods/artefacts but also, ultimately a perception of the world, values.

It is said that culture is how people do things when no one is looking.

A related reason that culture is important was eloquently stated by the eponymous Peter Drucker. He famously said that “Culture eats strategy for breakfast”. Meaning that organizations, inhabited by humans, will always do what they feel comfortable with instead of what they planned and documented on a piece of paper.

Cultural audits, as increasingly practiced by banks in the UK and elsewhere, depend on the availability of various pieces of information about governance practice and process, but also on other indicators such as customer and employee satisfaction surveys. All of these constitute elements of an elaborate system of internal and external “disclosure”. Cultural audits will not only be relevant to banks and large listed companies: some banks are already reflecting on how to develop “red flags” for their clients, often SMEs. Indicators might include things such as big differences in pay between the boss and the employees, high turnover of management, “staleness” of boards (age, same people around the table for a long time). Whether as an element of credit assessment or of an inevitability/due diligence test, these cultural audits will depend on the availability of data.

Data

Data, the third driver, will increasingly fuel developments in the other three areas discussed in this post. As noted above, a key element of technology-driven disruption in many sectors is the availability of “big” data allowing companies to find niches and price their products with unprecedented precision. Such data will also help identify risks with a granularity that was not hitherto available to providers of equity and debt capital.

In the governance space, work is already under way. And while today data provision is focused on governance of banks (such as in the case of Aktis, a data provider that I chair) or large listed companies (such as in the case of Sustain analytics or ISS) all existing data providers are considering ways to acquire, aggregate/anonymize and serve back governance data from and to private companies, providing benchmarking but also measurable “rankings” to potential investors.

The availability of data will also have a profound impact on the way boards work: for example, as compliance becomes automated, compliance data and logs will become a source of oversight for audit committees. Expanded use of board portals which are becoming the norm in many OECD core markets, will also provide board directors with better opportunities for deep dives into a company’s policy and control environment.

DFIs

I truly believe that in EMs, especially in frontier markets, the recent DFI commitment to actively seek better governance, a “conversion” of almost of Damascene proportions, has become a significant driver of change and will become more so over the next twelve years. IFC was certainly a trailblazer in this respect but others have followed closely.

A few years ago, the governance departments of most DFIs (some of them still nascent) started coordinating their approach to the governance of their investees. The IFC, the EBRD, the IDB, the ADB, and bilateral DFIs, such as DEG, FMO, IFU and Proparco, decided that they needed a common approach. Based on the IFC methodology, a DFI approach to governance was developed and endorsed. And DFIs now cooperate in continuously improving the methodology, in sharing experience from its implementation and even in carrying out individual investee engagements.

In 2018, KfW DEG, the German development bank, produced what will be considered a high water mark in the DFI space: The new Nominee Director Handbook. In my view it provides extensive ammunition in dealing with the still rudimentary governance in many of the boards its nominees sit on. By upping the game at board level, DEG nominees will produce significant results in many individual investees. But the most important impact is the positive externalities that might benefit all companies in the investee’s immediate ecosystem. These externalities will be multiplied significantly, because now DFIs “sing from the same hymn book” and collaborate on fostering governance changes.

Conclusion

One can sum up the perspective of this post on the future of governance in the following 10 points:

  1. Diversity at every level and of every kind will continue to grow.
  2. Private companies will increasingly have outsiders on boards, who in many cases will be “professional” challengers, instead of lapdogs.
  3. Stakeholders will figure frequently on board agendas—and on boards themselves, possibly as a result of regulatory changes.
  4. While public company disclosures in the OECD might be streamlined…
  5. …private company boards will become more demanding on regular disclosures, and so will their shareholders.
  6. A more holistic view of the firm will emerge through systematic cultural audits.
  7. Diversity, disclosure and interactions between principal and their agents, as well as stakeholders will increasingly require high quality governance data…
  8. …which will increase demand for data platforms at every level.
  9. The DFIs ‘weight in the EM governance area will continue to increase; they will become an important source of demand for diversity, disclosure and data…
  10. … thus becoming themselves an important driver of change.

 


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Introduction

The modern era of governance and its handmaiden “compliance” has spawned a plethora of rules and guides about how boards and management should do their respective jobs.

This is fine, but many situations encountered by directors in boardroom settings are not straightforward, nor can they be neatly categorised so that they can be dealt with “by the book.”

This article discusses how chairs should deal with what can often arise in boardrooms, where subjective comments, biased or pre-emptive behaviour and strong personalities can cloud good decision making.

As a corollary, management can be guilty of the same shortcomings, and management reports received by boards can vary greatly in content and format, and on occasion, are characterised by what they omit, as well as what they say. Facts can be in short supply, and opinions can often drive decisions.

The article also question why there is so much variability in board papers, not just between companies, but also within companies. It also looks at how boards of directors can understand and deal with what can be misleading reports with the underlying management behaviour and shortcomings.

Quite simply most of these issues can be put down to the fact that companies are run by groups of unique individuals with a range of personalities and behaviours. A good CEO can get the best out of his or her team, and good chairs can navigate the path towards rational, and evidence-based decisions by the board. However, it is important that the leaders, in this case the CEO and the chair, understand what is going on and have strategies to deal with them.

The board

Much has been written about boardroom personality types and how to build and operate a balanced and effective board, and also about correlating CEO behaviours with success. Understanding what you are dealing with is important, but knowing how to manage these personalities to drive success is also crucial.

To put this into context it would be interesting to know how many company successes and failures are the result of, on the one hand, exceptional individual CEOs, supported by good boards; and, on the other, poor choices of CEOs by incompetent boards of directors?

Changing CEO’s early on in their careers is not a good look but recognising problems early on may make this decision crucial.

Boards are a collective, and consensual decisions are best practice in most circumstances. Agreeing to disagree can sometimes be the only way forward where there are significant differences of view over issues, and where the best outcome for the Company becomes the key driver for the decision.

Likewise, major problems can arise where the board has significant shareholders as directors, who push their personal agendas in preference to the interests of the company. The role of the independent directors is more important in these circumstances and they need to step up and have their voices heard, over what can be dominant and aggressive behaviour.

Management

Boards have more face-time with CEOs than any other management team member, with the exception sometimes of the CFO, who can often double as the record taker, and therefore is generally present for the entire meeting. It is axiomatic that the CEO should preface and present major proposals to the directors, but CEOs vary in their abilities to do this thoroughly and objectively. At one end of the scale CEOs can have an overdose of leadership traits, characterised by hubris; whereas others struggle to present a coherent and persuasive argument, even when important information is available.

With the former, there is one celebrated case where an extremely persuasive CEO was able to convince the entire board of his SOE to go along with his view of the world, and in the process disregarded what were obvious risks, and matters which ordinarily boards would have had have a duty to address and scrutinise. “Black Hats” around the board table can be very challenging for some CEOs, but are a necessary element in board composition and behaviour. Having said that, the Black Hats need to be careful and non-confrontational in putting their views forward.

Management needs to recognise this, and address director’s concerns factually and professionally, even occasionally conceding that there are unresolved issues when seeking decisions.

In the case of an over-assertive CEO, a well-balanced board with an experienced chair will know who they are dealing with; and indeed may have had the responsibility for choosing the CEO — although this is not always the case.

This is why recruitment of the CEO is such a crucial decision, and it is important to know whom you are really employing before it is too late. Thorough due diligence with trustworthy referees can often reveal unsatisfactory characteristics and it is vital that a CEO has integrity, balance and openness in all their dealings with the board. Mutual trust is essential.

Conventional wisdom says that CEOs have a “use by” date and this is often quoted as being seven years, which is also the average longevity of a CEO in New Zealand. Equally some exceptional CEOs grow with the job and the challenge, and they should be supported by their boards and chair to go the distance, providing they continue to grow the company without taking excessive risks.

There are significant differences in approach between management and boards, and how personality and style can impact on company decisions. The board collective, more often than not, has a wide range of competencies, skills, experience and personalities. On the other hand, management can often be embodied in a single individual who has the delegated responsibility to report to the board on behalf of a team of functional managers, whom collectively run the business, operationally and financially.

As we have seen very recently with one of our SOEs, the wrong choice of CEO can lead to the hollowing out of the senior executive team and a huge loss of talent and experience. “Command and control” behaviours are no longer acceptable management styles in today’s world.

Strategy

Strategy formulation is at the intersection between the board and management, which is why good boards share the load with management in this area, and follow good process to ensure there is a high degree of ownership of the final document. Someone once said that strategy doesn’t just happen once a year, and in these uncertain times it needs to be frequently re-visited, and revised if necessary.

It can be tricky when the strategy is not agreed by all the directors, and there have been cases where this has led to “throwing the toys,” and resignation. While understandable, it may be better to stay and see how things play out, and perhaps persuade the board to an alternative view over time.

Key takeaways for boards

  • Both directors and chairs need to be aware of the influence of individuals and their behaviours in the debate and the discussion which precedes decisions.
  • Chairs need to know their board members and their personalities. They should be alert to where some directors may choose to take the discussion and be prepared to nudge it gently back on course.
  • Similarly, individual directors should keep their own counsel and contribute objectively and constructively, particularly when management is present. Enthusiasm needs to be tempered with sound reasoning.
  • Strategy is about the longer term and tactics are usually short term. Even some directors struggle to know the difference.

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A board’s culture is reflected in the traditions and habits that boards develop over time that set the standard for the way that board directors think and act. Good governance suggests that boards should enjoy a sense of mutual respect and collegiality. Culture is a fluid concept that grows and changes with time. Healthy, productive boards strive to achieve a strong and connected board culture. Boards should be cautious that culture can also form on its own and the shape that it takes doesn’t always benefit the board. By taking a strategic, thoughtful approach to molding the proper board culture, the board and its stakeholders benefit profusely.

There are distinct steps that boards can take to try to improve their culture. The first step begins with recognizing the importance that a healthy culture can have on an organization. The next step is to evaluate your organization’s current culture and make a conscious decision to work together toward improving it. Your board’s culture should hold an important and periodic place on your board meeting agenda. Creating a healthy board culture isn’t a “one and done” exercise. It’s important to review it and evaluate it periodically so that it becomes a regular goal for improvement.

  1. Recognize the Importance of a Strong and Healthy Board Culture

Board culture begins with a thought or a concept. Building a strong culture requires taking the concept out of the mindset and putting it into practice. The board needs to communicate the desired culture and give it a voice. It starts by the board modeling the culture they want to see. In other words, it requires not just talking the talk but walking the walk.

It’s worth mentioning that boards can have teamwork without having a strong culture. Imagine how much stronger a board can be when it has both. The board gets its authority from the collective nature of the way it makes decisions.

  1. Implement the Characteristics of a Strong Board Culture

While the culture forms as a result of the collective efforts of the board, every board member plays an important role in helping to form it. In order for the board to come together to build their culture successfully, they need to understand their company, their competitors, and the industry space. It’s helpful for managers to offer their perspective of what the culture is or should be. One way to get everyone on the same page with how to define their culture is to put it on the board agenda and discuss it.

Be inquisitive about how your board functions in action. Is there a balance between collegiality and directness? Are opposing views critical or constructive? Do board directors attack issues or each other? Do the majority of board members feel that they can speak to managers with candor? In conducting regular board self-evaluations, are enough of the questions dedicated toward culture? Does the nominating committee consider a board candidate’s views on culture during the interview process? Do candidates share a similar view of culture as the rest of the board?

  1. Revisit the Topic of Culture During Times of Drastic Change

Significant changes within an organization can alter the culture quickly, especially when there are changes in leadership. Changes can affect culture negatively. Substantial changes in an organization can also present new opportunities to transform the culture into new and better dimensions.

Whenever an ethical issue arises, it’s wise to consider if there have been other ethical issues that were minimized or shoved under the carpet. When ethical concerns go unchecked, it bears a strong connection to the culture and signals the need for change.

A merger or acquisition is a major event that can seriously affect an organization’s culture. By working to achieve and communicate a new view of the culture, it shows that the organization is concerned about culture and is willing to give it the time and attention it needs.

The CEO or executive director has a strong impact on the culture of an organization. This is a good thing when the current CEO holds a strong view of the culture and models it well. Culture can become challenging during times of CEO succession. The new CEO will have a strong impact on if or whether the culture changes either positively or negatively moving forward.

  1. Evaluate the Culture at Periodic Junctures

Once an organization achieves the desired culture, it’s important to monitor it. Often, an organization’s culture is only put to the test when it faces a crisis of some sort. A strong and healthy culture provides a good foundation for boards to be able to bounce back from challenges.

Boards can sometimes gauge culture by reviewing key management reports. Reports provide specific data on environmental issues, safety issues, and other concerns. How the board handles those issues can be very telling about the board’s culture.

Risks accompany opportunities. As boards work on risk management issues, it can quickly become apparent how far apart leaders are with their risk tolerance and how well it aligns with their strategy. By recognizing this fact, everyone can begin working toward realigning their perspectives in the interest of improving board culture.

  1. Evaluate Whether the External View of Culture Matches the Internal View

While a board may believe that it is solid on its own view of culture, it’s important to consider whether its culture is strong enough and prominent enough to reflect the same culture outside of the company.

According to a 2015 survey cited by Heidrick & Struggles, the majority of boards appreciate the value of culture, but they don’t believe organizations put it into practice as often as they preach it. The survey showed that 87% of the organizations responded by listing culture and engagement as a top challenge.

About half of the organizations felt that shaping culture was an urgent issue.

Board evaluations may be one of the most viable ways to assess board culture. That’s one of the valuable features of a BoardEffect board portal system. In addition to offering boards the benefit of secure communications and a process for streamlined board meetings, the software has a survey tool built into the platform that’s perfect for doing regular assessments of board culture. With the combination of board director commitment and the right digital tools, organizations can begin enhancing their culture at the earliest possible time.

Author Lena Eisenstein

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Organizational capacity is comprised of several elements that, if maintained at optimum levels, enable an organization to deliver against its purpose, mission and promise and achieve its goals efficiently.

However, one powerful element of capacity is often overlooked. If leveraged well, this single element can drive progress exponentially and become an organization’s secret weapon for rising to the top of the competitive heap.

That capacity-building element is the board. Board members bring necessary expertise, networks and funding that benefit every type of organization (private, public, nonprofits, foundations) beyond what internal resources can provide. They also increase capacity at a lower cost than most other capacity-related resources such as employees, equipment and facilities. The cost of capacity resources includes time, and board members bring their own.

During the 2020 pandemic, most boards stopped meeting in person, and some organizations stopped investing in and nurturing their boards because leadership was focused on more pressing issues.

Post-pandemic, these factors have come home to roost as organizations are feeling the effects of a board that is less engaged and, in some cases, not performing as well as it once did.

As a result, many of my clients are seeking new ways to engage their boards and want a refresher course on governance.

But pandemic or not, when boards need to enhance performance and become effective governing bodies, there’s no training for that. What’s needed is development, not merely a workshop or two.

Here are three keys to leading a successful board development effort:

Review Your Board’s Structure

If you haven’t formalized board governance structures like committees, officer succession, nominating and term limits, this is the time to do so.

Governance structures provide guidelines that define how a board should operate which generally improves performance. These structures are interrelated and interdependent with each structure bringing another to the forefront.

For example, meaningful committee work reveals what skills are needed on the board, and understanding the terms of board members and officers allows the board to develop a succession plan and nominating process to accomplish those goals.

Review Your Board’s Practices

Governance structures are necessary for realizing the full capacity of a board, but they’re only as strong as the board’s practices.

Governance practices help ensure accountability for decisions, actions and performance. They contribute to a high-performing board and board culture. It’s important to define these practices and expectations so that a strong board culture develops.

Clearly state expectations for attendance, committee participation and fundraising. Doing so will make it easier for board members to show up and step up.

Focus On Board Engagement

It’s hard to reap the benefits of enhanced board structures and practices without also focusing on board engagement. Engagement doesn’t just happen spontaneously, it must be cultivated and nurtured by leadership. That’s why a board that intentionally works on increasing engagement will have a higher degree of success.

Figure out the rhythm and format for board and committee meetings. Develop creative ways for members to participate, interact and strategize. Build in social events and time for networking. Rally the board around supporting organizational leadership and track board work against the organization’s strategic plan.

These are all important board member responsibilities and ensure the board stays focused on those topics and activities that are most critical to your organization’s success.

Remember that board members who feel connected will be better at supporting the organization and, ultimately, increasing organizational capacity in the ways only a board can.

Author: Ann Quinn

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