General Administration

• Serves as chief of staff, overseeing all functional leads.
• Oversees risk management and business continuity.
• Reviews contracts and agreements binding the organization.
• Exercises an elevated level of discretion and confidentially when appropriate.
• Maintains a hybrid work schedule blending onsite and remote work.

People

• Serves as the general manager of all employees, vendors, and clients.
• Identifies training needs and ensures proper training is developed, provided, monitored, and assessed.
• Presents periodic performance reports and metrics to the Group Managing Directorand other leadership.
• Oversees the onboarding, offboarding, and retention of employees, vendors, and clients.

Strategy

• Plans, implements, and communicates the strategic direction of the organization’s operations and administration functions.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance throughout the organization on tactics and tasks to achieve results.
• Maintains knowledge of emerging technologies and trends in property management and other core organizational focuses.

Execution

• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that all departmental decisions and project plans are in line with the organization’s strategic plan and financial plan.
• Ensures that brand reputation is always protected.
• Establishes, communicates, and implements operations and administration-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Collaborates with other functions and departments to carry out the organization’s goals and objectives.
• Leads weekly strategy and operations meetings.

Cash & Financial Oversight

• Ensures that annual budgets and quarterly re-forecasting are timely and reasonable to support sustainable growth.
• Reviews cash levels at least weekly, is accountable for knowing how organizational funds are being used and provides the Group Managing Director with regular updates on cash flow.
• Reviews monthly financials with appropriate internal stakeholders to assess business performance, determine and implement required action, and adjust forecasts and strategies.
• Ensures that all relevant internal and external stakeholders are apprised of appropriate financial information, reports, and objectives to remain compliant and drive business performance.

Reviews and approves cost-control reports, cost estimates, and staffing requirements for daily operations.